Alain ​is responsible for overseeing and ensuring the consistency of our service delivery, with a focus on meeting both internal standards and external requirements, including legal compliance and customer expectations. He brings extensive industry expertise in professional management and holds qualifications as a Certified Trainer and Assessor. Alongside his management experience, Alain has a significant background in academia, having lectured at various universities​ and colleges in Indonesia and Australia. He is a member of several professional organisations, including AFCA, REIV, and MFAA. Furthermore, Alain has participated in master's programs at reputable institutions, including the University of Tarumanagara, Harvard University, the University of Pennsylvania, and Tsinghua University.